Where Do I Buy Tickets?
To purchase tickets for an upcoming event please visit www.ticketmaster.com
The Santander Arena Box Office is temporarily closed. The Box Office will be closed certain weeks while we work to re-open our venue. Check back for updated event info and Box Office updates.
WHAT ARE YOUR COVID-19 POLICIES?
The Santander Arena and Santander Performing Arts Center has undergone numerous enhancements to the venue to ensure patron safety including:
- All points of sale within both venues are now touchless for your safety and only accept credit cards
(Visa, Mastercard, Discover and American Express)
- Touch-less flushing in all restrooms
- Hand sanitizing stations placed at all entries and throughout the venue.
- Partnership with Jani-King to handle our cleaning and disinfecting procedures during and following every event
- Increased filtration on our air handlers
- UV lighting in air handlers to neutralize 99.7% of airborne particles
- Activation of the ASM Global VenueShield program providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts
Face masks will be encouraged of guests but they are no longer required unless asked for by a tour.
Mask policies may vary per and event are subject to change per local, state and federal guidance. Please check the specific event webpage for any changes to this policy for your upcoming event.
If a guest is experiencing any of the following, we ask that you stay home:
- A guest who has COVID-19 symptoms.
- A guest who has a COVID-19 test result pending.
- A guest who is under a healthcare provider’s care for a positive COVID-19 test.
- A guest who has been exposed to COVID-19 (unless fully vaccinated).
We have taken enhanced health and safety measures – for you, our other guests, and ASM Global Team Members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death.
By visiting, you voluntarily assume all risks related to exposure to COVID-19.
Where is Will Call?
There is a will call window at both the arena and theater box offices. Will Call allows patrons to pick their tickets up the night of the event at the box office. Will Call is usually used when purchasing tickets over the internet or if you need to leave tickets for family, friends or associates.
When Do Doors Open?
Doors will open one hour prior to the event time. Please be aware that event dates and times are subject to change at any time, so check back to our site often for updates on any special rules or regulations that may have been put in place for specific events. Please check the individual event information on the event calendar for updates. Click Here for the calendar of events.
WHAT IS YOUR BAG POLICY?
Fans attending events at Santander Arena and Santander Performing Arts Center will be permitted to carry one clear plastic or vinyl bag that does not exceed 12”x6”x12”, or one clear drawstring bag not to exceed 12”x12”, or one, one-gallon clear plastic or zip-lock bag.
A small clutch no larger than 4.5” x 6.5” may also be carried in addition to one clear bag.
All other bags, backpacks, and totes are strictly prohibited.
*An exception will be made to allow medical items that cannot be transported in a clear bag into the venue. Guests carrying medically necessary items or equipment will be required to have their bags or equipment inspected.
Can I Bring a Camera?
Professional cameras (professional = having a removable lens) and audio/video recording are strictly prohibited in the Santander Arena, Santander Performing Arts Center, and The Theater at Santander Arena for all events. This includes GoPros and Mirrorless DSLR’s. Exceptions to this include properly credentialed press by the artists, media, and those approved to photograph directly from the artist/artist management. Our house photographer will be present at nearly every event and we will provide a gallery of images on Facebook and our website for your enjoyment after the shows.
Can I Bring Food with Me?
Outside food and beverage is prohibited at the Santander Arena, Santander Performing Arts Center, and The Theater at Santander Arena. Please do not bring any bottles of water/juice/soda or any alcoholic beverage of any kind. All patrons found bringing outside food and beverage into the arena will be asked to return it to their vehicle or dispose of it in the trash.
Where Can I Smoke?
Due to new security enhancements at the arena, Santander Arena and Santander Performing Arts Center will be discontinuing the use of the exterior smoking areas and guests will no longer be permitted to leave the building and re-enter in order to smoke.
The new rule will be strictly enforced at all events and also prohibits the use of electronic “e-cigarettes” anywhere inside the facility.
What Can’t I Bring?
The following items are prohibited at our facilities (Rules Subject to Change per Artist Request):
- Guns, knives, or weapons of any kind
- Outside food and beverage
- Laser pointers
- Clothing or Accessories with Spikes or Sharp Objects
- Unapproved Bags
- Backpacks of any kind
- Recording devices (audio or video)
- Professional Cameras/GoPros/Mirrorless DSLRs
*All patrons are subject to search
What If I Lost Something?
If you believe you have lost a possession at the Santander Performing Arts Center, please call 610-898-7229 to see if it is in the lost and found. Please note that the Santander Arena, Santander Performing Arts Center, and The Theater at Santander Arena are not responsible for lost possessions.